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Henkel Beauty Care holds leading market positions worldwide and its brand-name product business is continuously expanding. In thist fastmoving sector, success depends on constant innovation and high-quality products. Are you ready to work in challenging, but but also glamorous and dynamic environment? If you share a passion for hair and beauty, this is the place to start your career.

Currently we are looking for: Head of Customer Service Beauty Retail
Location: Warsaw

What we offer

  • Manage and work with team members to maintain an efficient OTC process, ensuring slow moving and obsolete stock is managed effectively
  • Understanding the process' end to end to effectively manage the team with a focus on outcome whilst operating within the rules of the business
  • Ensure that the Customer Services function operates effectively and that the functions activities are aligned to departmental and company objectives
  • Build effective, credible relationships with other teams and departments to deliver Customer Service Excellence
  • Ensure the accurate processing of customer orders and order confirmations within agreed timescale
  • Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit
  • Ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to internal and external customer
  • Organize and manage the team to prioritise workload, including supporting the team by being hands on when needed
  • An interesting job in a company, which is the leading solution provider for brands & technologies in three business areas: Laundry & Home Care, Beauty Care and Adhesive Technologies
  • Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
  • Work in a professional and successful team
  • A contract of employment
  • A comprehensive training package
  • Necessary work tools
  • An attractive package of extra benefits

Who we are looking for

  • Proven experience within a busy commercial customer service environment (order management)
  • Previous experience of managing a team 
  • Fluent English as a must
  • Experience gained within FMCG environment
  • Good knowledge of CRM and ERP Systems (SAP desirable)
  • Excellent customer awareness and focus
  • Communication and interpersonal skills
  • Good planning, organising and prioritising skills
  • Excellent decision making and problem solving abilities - determine solutions for challenges

Apply online if this sounds like your next challenge. Refer to the job ID mentioned above and get one step closer to starting your new job at Henkel.

Discover our winning culture:  www.henkel.com/career